Refund policy

Returns & Refunds Policy

At Designs By Kay, we take great care in creating custom, made-to-order items just for you. Because each product is uniquely personalized, we are unable to accept returns or exchanges unless the item arrives damaged, defective, or incorrect due to an error on our part.

Non-Returnable Items

Due to the custom nature of our products, the following items are non-returnable:

• All custom and personalized items.

If You Have an Issue with Your Order

Your satisfaction is our top priority! If you experience any issues with your order—such as receiving a damaged, defective, or incorrect item—we kindly ask that you contact us within [5 days] of delivery. Please provide:

• Your order number.
• A brief description of the issue.
• Photos of the product and packaging, if applicable.

We are committed to rectifying any problems and will work with you to find the best solution, whether that’s a replacement, a repair, or another resolution.

Quality Assurance

Every item is carefully inspected before shipping to ensure it meets our quality standards. We also offer design proofs for approval on certain items to minimize any errors.

Damaged or Defective Items

For items that arrive damaged or defective, we will:

• Replace the item at no cost to you.
• Issue a refund if a replacement is not feasible.

Contact Us

If you have any questions about your order or need assistance, please don’t hesitate to reach out to our customer service team at DesignsbyKay4@gmail.com